Frequently Asked Questions (FAQ)
General Information
What is German-Reader.com?
German-Reader.com is much more than an online store – it is a comprehensive platform for learning materials for learning German. In addition to a wide selection of books, e-books, audiobooks and interactive e-books with audio texts, German-Reader.com offers numerous free offers, such as reading samples, audio samples and helpful tips and tricks for language learning.
The offer includes:
Short stories: Exciting and instructive stories for different learning levels that combine grammar, vocabulary and everyday topics. Available as a book, audio book or interactive e-book.
Simple sentences: Texts with short sentences to practise, including translations.
Karaoke videos & practice videos: Songs to sing along to and videos for fun language learning and deeper cultural immersion.
Perfect for learning German in a varied and practical way!
Which products do you offer?
We offer a wide range of learning materials for learning German – including books, e-books, audio books and interactive e-books with audio texts. These can be used both as reading books and for practising pronunciation. You will find detailed information on the appropriate language level for each product. With a reading sample, you can easily check whether the material is suitable for you. You can conveniently purchase our e-books directly in our shop.
Are the e-books also suitable for beginners?
Yes, our books are ideal for beginners, such as Der seltsame Freund – an illustrated short story with an entertaining plot, written in simple German for absolute beginners on the level A1-Beginners. At the end of the book you will also find a handy vocabulary list for practicing. Each book on our website is clearly labeled and contains detailed information on the appropriate language level – from A1 (Beginner/Novice Low) to C2 (Superior).
In which languages are the e-books available?
The books and e-books of the series “German Reader by Klara Wimmer” are written in German and are ideal for learning the language. Each book includes an introduction in English and a vocabulary list with English translations at the end. This makes the books easy to understand and versatile for both beginners and advanced German learners.
Order and Download Process
How can I buy an e-book?
If you would like to purchase a book from us, simply click the “Buy E-Book From Us” button, and you can start reading and learning in just a few steps. However, if you decide to buy the book elsewhere, you will find a link in the “Buy from Other Retailers” section where you can purchase the e-book or printed paperback.
Which payment methods are accepted?
We offer the most common payment methods with the highest security standards such as credit cards (MasterCard, VISA American Express etc.), EPS instant bank transfer, direct bank transfer but also Paypal, Google Pay and Apple Pay. You can find an up-to-date list of all payment methods on the “Payment Methods” page.
Will I receive an invoice for my purchase?
Yes, you will automatically receive your invoice by email immediately after your purchase has been successfully completed. You can easily check your orders at any time later in your account under “My-Account” in the menu.
Can I order without a customer account?
Yes. You can also order as a “guest”, but you must at least leave a valid e-mail address to which we can send the download link, the order confirmation and the invoice.
How do I receive my e-book after purchase?
After successfully purchasing the e-book on our website, you will see a confirmation of your purchase on the screen. This confirmation includes a download link. Simply click the link to download your e-book.
If you cannot download it immediately, you will also receive an email with your purchase confirmation. This email contains the same download link. The email will be sent to the address you provided during the purchase.
What do I do if I have not received an e-mail with the download link?
If you have not received an e-mail with the download link after your purchase, please contact us directly and we will be happy to help you. Simply contact us using the contact form on the website.
Is there a way to download the e-book again if I lose it?
You can download your purchased e-book or audiobook a total of two times. This is sufficient in most cases. If you have any problems, please contact us immediately using the contact form.
Products and Formats
In which format are the e-books and audiobooks available?
We offer e-books in ePub format. This format is compatible with almost all common e-readers and can also be read on computers and smartphones with the appropriate e-reader software installed. The audiobooks are provided in MP3 format in high quality with 320 kbS.
Can I use the e-books on my e-reader, smartphone or tablet?
Of course! Almost all common e-readers (including Amazon Kindle Reader) support e-books in ePub format. If you want to read an e-book on your smartphone, tablet or computer, all you need is to install an e-reader app, and you’re ready to start!
Do I need to download software to open the ZIP file?
Not at all. If you have a smartphone, tablet or computer, the option to unzip the ZIP file is already available in the operating system. The ZIP file can simply be downloaded and your new e-book or audiobook is ready to use in just a few steps.
Are there samples of the e-books and audiobooks?
Yes, every book presented in our online store also has a reading sample for you to view. You will find the reading sample below the book description labeled: “Reading Sample”. This also applies to audio books, they also contain an audio sample.
Terms of Use and Rights
Can I share the e-books with others?
No. By purchasing an e-book, you agree to the terms and conditions, which also define specific usage rights for you as the buyer. According to Section 5.2, all content provided to you is legally protected by copyright and related rights. The use of digital content such as e-books and audiobooks is strictly limited to personal use and may not be shared with third parties.
Can I print the e-books?
No. E-books cannot be printed, as they are exclusively designed for use on electronic devices such as e-readers, smartphones, or computers. If you wish to purchase a printed version of a book, you will find the corresponding links below the description of each book.
Are there any restrictions on the use of the e-books or audiobooks?
As long as you use the purchased e-book or audiobook for private purposes to learn the German language and comply with the usage and copyright agreements outlined in the terms and conditions that you have read and accepted, there are no restrictions on the use of e-books and audiobooks.
Returns and Support
Can I get my money back if I don't like the e-book or the audiobook?
By purchasing an e-book or audiobook, you agree to waive the standard return policy provided by law. As e-books and audiobooks are digital products that can be accessed immediately after purchase, refunds or returns are not possible. We strongly recommend testing free samples or audio samples of audiobooks before purchasing to ensure that the product meets your expectations.
What do I do if the download link does not work?
If the download link does not work after your purchase, please contact us directly and we will be happy to help you. Simply contact us using the contact form on the website.
How can I contact customer service?
The easiest way to contact customer service is via the contact form on our website. If you require further information about the operator of the website and the online store, you will also find this in the website’s imprint.
Is there a contact form for technical problems?
f you have technical problems with your e-book or audio book, please contact our support team using the contact form.
Learning and Language Tools
Are the e-books provided with exercises?
Yes, the short stories in the “German Reader by Klara Wimmer” series, for example, include vocabulary lists at the end of each book. These lists provide the phrases and words used in the book along with their English translations. In contrast, the “German Simple Sentences” series consists of practice books with thematically arranged sentences in German, which are also directly translated into English. This allows you to practice German in a simple yet highly effective way and prepare yourself for everyday communication in the German language.
Is there additional material, such as audio versions or vocabulary lists?
Sure. All books contain the vocabulary lists with translation into English. Audio versions are also available, as pure audiobooks or as interactive e-books with audio texts.
How can I best use the e-books to learn German?
You can write down and memorize the expressions, phrases and short sentences that are useful in practice. You can also briefly tell a friend about the short stories you have read with the help of journalistic five W-questions: who, what, when, where and how. You can find out more about learning methods for learning German here.
Tehnical Issues
Which browsers are recommended for the purchase?
We recommend using the latest versions of popular browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or Opera. These browsers provide optimal support for secure and seamless transactions in our online shop. Please ensure your browser is up-to-date to ensure the best experience.
What do I do if the download is interrupted?
If you encounter issues such as a download interruption during your first attempt, you can use the download link in your order confirmation email to try again. Please note that the link can be used a maximum of two times, and you must download your purchased e-book or audiobook within 72 hours (3 days) of purchase. If you are still experiencing technical problems, please contact us using our contact form.
How do I open the ZIP files on my device?
To open ZIP files on your device, follow these steps:
Windows PC: Right-click on the ZIP file and select “Extract All.” Follow the prompts to unzip the files.
Mac: Simply double-click the ZIP file, and it will automatically be unzipped.
Smartphone or Tablet:
iOS (iPhone/iPad): Use the built-in “Files” app to open ZIP files. Tap the ZIP file, and it will be unzipped.
Android: Use a file manager app like “Files by Google” or download a ZIP extractor app from the Play Store.
Alternative Software: For older devices or additional features, you can use free programs like WinRAR, WinZip, or 7-Zip (Windows) or The Unarchiver (Mac).
If you experience any issues, feel free to contact us – we’re happy to assist!
Data Privacy and Security
Are my payment data secure?
Yes, your payment data is secure. We use WooCommerce in conjunction with Stripe as our payment service provider. This means that your payment information is transmitted directly and securely to Stripe without being stored on our servers. Stripe is a globally recognized provider that employs state-of-the-art security standards and encryption technologies to protect your data.
What personal data is stored?
As a commercial online shop operator, we store certain personal data necessary for processing your purchase. This includes, among other things, your invoicing address, email address, and other relevant information. These data are securely stored in accordance with legal retention periods (at least 7 years) to comply with our tax and commercial obligations.
Will my e-mail address be used for advertising?
Your email address will not be shared with third parties – especially not with other commercial entities for advertising purposes. However, we reserve the right to send you important updates, changes, and new releases via our newsletter at appropriate intervals. You may unsubscribe from the mailing list at any time.
Special Requests
Can I request individual learning materials?
Naturally. German Reader by Klara Wimmer offers you specially written, practice-oriented short texts to train your German. With the help of these texts, exercises and questions, the three skills are strengthened: reading competence, grammar and written usage. This is also possible for the Simple Sentences series. Price on request.
Are there also books for advanced learners?
Ja, natürlich. Spannende Kurzgeschichten ab der Sprachstufe B2 finden Sie hier.
Can I contact the store owner directly?
The easiest way to contact the store owner is via the contact form on our website. If you require further information about the operator of the website and the online store, you will also find this in the website’s imprint.